Privacy Policy

Last updated: 8 August 2025

London Spine Health (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

London Spine Health is a specialist spinal care clinic offering consultations, diagnostics, and advanced treatments for spinal conditions. We process your data in compliance with relevant privacy laws in the United Kingdom.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, gender

  • Contact Data: Address, phone number, email

  • Medical Data: Health records, referral letters, diagnostic reports

  • Technical Data: IP address, browser type, cookies

  • Communication Data: Emails, messages sent via forms or online chats

3. How We Collect Your Data

We collect data in the following ways:

  • When you complete a contact or booking form on our website

  • Through email, telephone, or in-person communications

  • From your GP or referring medical professional

  • Automatically via cookies and analytics tools on our website

4. Why We Collect Your Data

We collect and use your data for the following purposes:

  • To manage appointments and provide medical consultations

  • To maintain accurate patient records

  • To respond to your inquiries and support requests

  • To comply with legal and regulatory obligations

  • To improve our website and services

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you voluntarily provide your data

  • Contract: To deliver the services you have requested

  • Legal Obligation: To comply with regulatory requirements

  • Vital Interests: In case of medical emergencies

  • Legitimate Interests: To operate and improve our services

6. Data Sharing

We may share your personal data with:

  • Medical professionals involved in your care

  • External diagnostic or imaging providers (e.g., MRI, CT scans)

  • IT and website service providers (who are GDPR-compliant)

  • Legal or regulatory authorities where required by law

We never sell or rent your personal information to third parties.

7. Data Security

We take all reasonable steps to protect your data:

  • Secure servers and encrypted connections

  • Role-based access to sensitive information

  • Regular security audits and compliance reviews

8. How Long We Keep Your Data

We retain personal and medical data in accordance with NHS and GMC retention guidelines. Non-medical data (e.g., contact form submissions) is retained only as long as necessary for its intended purpose.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to medical record retention rules)

  • Object to or restrict data processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, email us at: pa@londonspinehealth.com

10. Cookies & Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage your cookie preferences through your browser settings. For more information, refer to our [Cookie Policy].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

London Spine Health
📧 Email: pa@londonspinehealth.com
📞 Phone: +(44) 20 7390 6000